Subscriber Service Agreement

Parties and Effective Date

This Subscriber Service Agreement ("Agreement") is made between:

Aveosoft Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 616, Sharan Circle Business Hub, Zundal, Ahmedabad – 382424, Gujarat, India, Ahmedabad, Gujarat, India ("Aveosoft", "we", "us" or "our"); and

the person or entity that subscribes to the BidShakti service and accepts this Agreement ("Subscriber", "you" or "your").

This Agreement takes effect on the date you first accept it (the "Effective Date"). Please read it before you accept. If you do not agree with it, please do not use the service.

1. Definitions

1. "Service" means the BidShakti tender-intelligence portal made available by Aveosoft at bidshakti.com, including your dedicated portal, its features, its AI features and any related support we provide.
2. "Portal" means the isolated instance of the Service provided to you at <agency>.bidshakti.com, where <agency> is the identifier assigned to you at onboarding.
3. "Covered Sources" means, and means only, the Government e-Marketplace (GeM) at gem.gov.in and bidplus.gem.gov.in, and nProcure at nprocure.com. No other portal, website, publication or database is a Covered Source.
4. "Tender Data" means tender notices, bid details, documents, dates, corrigenda and related information collected by us from the Covered Sources and made available in your Portal.
5. "Targeting Criteria" means the departments, keywords, categories, work types, geographies and other filters you supply at onboarding and may change at any time under Profile & Targeting.
6. "AI Output" means any material generated by the automated or artificial-intelligence features of the Service, including tender analyses, Go/No-Go verdicts, tailored specifications, checklists, summaries and drafted bid documents.
7. "Subscriber Content" means all material you upload to or enter into the Portal, including your company details, letterhead, signature image, certificates, past work records, pricing, notes and documents.
8. "Trial" means the thirty (30) day no-charge period described in Clause 11.
9. "Fees" means the subscription charges for the plan agreed between us in writing.
10. "Users" means the individuals you authorise to access your Portal using credentials issued to or created by you.
11. "Privacy Policy" means the privacy policy published at bidshakti.com, as updated from time to time.

2. Scope of the Service and Its Limits

1. Aveosoft grants you a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your own internal business purpose of identifying, assessing and preparing bids for Indian government tenders, for the duration of your subscription.
2. The Service provides: collection of Tender Data from the Covered Sources; filtering of that data against your Targeting Criteria; AI-assisted analysis and drafting; and storage of your own bid-related records in your Portal.
3. What the Service is not. Aveosoft is a software provider. We are not a bidding agent, tender consultant, liaison agency, or your authorised representative. We do not:
   • submit, upload or file any bid, document, EMD, fee or clarification on your behalf on any portal;
   • hold, use or require your GeM, nProcure or Digital Signature Certificate credentials for bid submission;
   • negotiate, correspond or appear before any procuring authority for you;
   • provide legal, taxation, financial, accounting, engineering or regulatory advice; or
   • guarantee, predict or influence the outcome of any bid, tender, evaluation or award.
4. No government affiliation. Aveosoft and BidShakti have no affiliation with, sponsorship by, endorsement by, licence from or authority delegated by the Government of India, the Government of Gujarat, GeM, nProcure, or any ministry, department, public sector undertaking or procuring authority. "GeM", "Government e-Marketplace", "nProcure" and all other names and marks belong to their respective owners and are used on the Service only to identify the source of data, in a descriptive and nominative manner.
5. Every decision to pursue a tender, the contents of every bid, and every submission remains yours alone.

3. Data Sources and Coverage Limitations

This clause is important. Please read it carefully, because it defines the boundary of what the Service can and cannot show you.

3.1 Only two sources

1. Tender Data is collected from only two portals: GeM (gem.gov.in and bidplus.gem.gov.in) and nProcure (nprocure.com).
2. The Service does not cover, and we make no representation about, any other source. Without limitation, we do not cover the Central Public Procurement Portal (CPPP / eProcure.gov.in), IREPS or other railway portals, defence or paramilitary procurement portals, any State or Union Territory e-procurement portal other than nProcure, municipal or local body portals not carried on the Covered Sources, public sector undertaking portals, newspaper or gazette tender notices, or any portal, website or notice board of any kind other than the Covered Sources.
3. If a tender is published only on a source we do not cover, it will not appear in your Portal. We disclaim all responsibility for any such tender, including one you did not learn of, learned of late, or missed.

3.2 Geographic coverage

1. GeM coverage is all-India, to the extent tenders and bids are published on GeM.
2. nProcure coverage is limited to Gujarat state e-procurement published on nProcure.
3. We do not claim coverage of any other state's procurement except where that procurement happens to be published on GeM.

3.3 How the data is collected, and what that means

1. Tender Data is collected by automated means at intervals. It is not a live mirror of the Covered Sources and it is not an official feed.
2. Consequently, Tender Data may be incomplete, delayed, duplicated, mis-categorised, partially extracted, out of date or superseded. Documents may fail to download; text extracted from scanned documents may be imperfect.
3. Deadlines, bid submission dates, pre-bid dates, corrigenda, amendments, cancellations and re-tenders change at the source after we have collected the data. Such a change may not be reflected in your Portal, or may be reflected only after a delay.
4. Access to the Covered Sources may be interrupted, restricted, rate-limited, restructured or blocked by the source operators at any time, without notice to us. This may reduce or stop coverage for a period.
5. The Covered Sources are the only authoritative record. Before you rely on any tender, deadline, document, fee, eligibility condition or corrigendum, you must verify it directly on the relevant Covered Source. The Service is an aid to discovery and preparation; it is not a substitute for the official portal.

4. Your Targeting Criteria and Your Responsibility for Them

1. The tenders shown in your Portal are filtered by your own Targeting Criteria — the departments, keywords, categories and types of work you supply.
2. You supply these criteria at onboarding and may add to, remove from or change them at any time in Profile & Targeting. Changes apply prospectively, from the time they are saved.
3. Narrow criteria produce fewer results. A tender that exists on a Covered Source but does not match your criteria will not be shown to you. This is the Service working as designed. It is not a defect, an outage, or a breach of this Agreement.
4. Keeping your Targeting Criteria accurate, current and wide enough for your business is your responsibility. We recommend that you review them at least once every quarter, and whenever you enter a new line of work, a new department or a new geography.
5. On request we will assist you in configuring your criteria. Any such assistance is a courtesy. The criteria remain yours, and responsibility for them remains yours.

5. AI Features and AI Output

1. The Service includes AI features that produce analyses, Go/No-Go verdicts, tailored specifications, eligibility assessments, checklists and drafted bid documents.
2. AI Output is decision support only. It is not professional advice of any kind — not legal, not financial, not taxation, not technical, not regulatory — and it must not be treated as such or relied upon as such.
3. AI Output may be incorrect, incomplete, outdated, internally inconsistent, or confidently wrong. It may misread a document, miss a condition, invent a detail, or misjudge eligibility.
4. You must review every AI Output before use. A competent, authorised person on your side must read, verify against the official tender documents, correct and approve any AI Output before it is submitted to any authority or relied upon for any decision. By submitting a document produced with the help of the Service, you confirm that you have done so and you adopt that document as your own.
5. A Go/No-Go verdict is an opinion generated by software. It is not a recommendation, an assurance of eligibility, or a prediction of award.
6. Aveosoft accepts no responsibility for any bid rejected, disqualified, penalised or lost, or for any deviation, misdeclaration or non-compliance, arising from AI Output that you did not verify.

6. Generated Documents, Letterhead and Signature

1. Documents generated by the Service are printed on your own uploaded letterhead and bear your own uploaded signature image, where you have uploaded them.
2. If you have not uploaded a letterhead, the document prints without one. If you have not uploaded a signature image, the document prints a blank signature area for wet signature. We do not create, simulate or apply a signature you have not given us.
3. We never use one subscriber's letterhead, signature, branding, credentials or content in another subscriber's documents. There is no shared document-branding pool.
4. You confirm that you own or are authorised to use every letterhead, mark, signature and credential you upload, and that the signatory has authorised its use in this manner. You are responsible for the accuracy and authenticity of every document you sign and submit.

7. Isolation of Your Portal

1. Each subscriber runs on a separate application instance with a separate database. Your Portal at <agency>.bidshakti.com is not a shared tenancy.
2. Your Subscriber Content is not commingled with, visible to, or reachable from another subscriber's instance in the ordinary operation of the Service.
3. Access to your instance by Aveosoft personnel is limited to what is necessary for provisioning, support, maintenance, security and legal compliance, and is subject to Clause 9 (Confidentiality).
4. No system is beyond compromise. We maintain reasonable technical and organisational security measures appropriate to the nature of the Service, but we do not warrant that the Service is impenetrable.

8. Subscriber Obligations and Acceptable Use

8.1 Your obligations

1. Provide accurate, complete and current information at onboarding and keep it updated.
2. Use the Service only for your own lawful internal business purposes.
3. Verify all tender information on the official Covered Source before relying on it.
4. Review all AI Output before submission, as required by Clause 5.
5. Comply with all applicable laws, including procurement rules, the terms of use of GeM and nProcure, anti-corruption laws, and tax laws.
6. Pay the Fees when due.

8.2 Credential security

1. Keep all credentials for your Portal confidential. Do not share a login between individuals. Issue each User a distinct account where the Service permits it.
2. You are responsible for all activity carried out under your credentials, whether or not authorised by you.
3. Notify us at contact@bidshakti.com promptly on becoming aware of any loss, theft, sharing or suspected compromise of credentials, or of any unauthorised use of your Portal.
4. Aveosoft will never ask you for your GeM, nProcure or DSC credentials. Do not disclose them to us or to anyone claiming to act for us.

8.3 Prohibited use

You must not, and must not permit any person to:

• scrape, crawl, harvest, spider or bulk-extract Tender Data or any other part of the Service by automated means, or take a systematic copy of any database within the Service;
• resell, redistribute, syndicate, publish, licence, sublicense, lease, or otherwise make the Service or Tender Data available to any third party, or use it to operate a service for third parties;
• attempt to access, probe or interfere with any other subscriber's Portal, instance, database or content, or any part of our infrastructure you have not been given access to;
• reverse engineer, decompile or disassemble the Service, or attempt to derive its source code, models, prompts or data structures, except to the extent this restriction is unenforceable under applicable law;
• circumvent or attempt to circumvent authentication, isolation, rate limits, usage limits or security controls;
• introduce malware, or use the Service to transmit unlawful, infringing or fraudulent material;
• use the Service to impersonate another person or entity, to prepare a false or forged document, or to misrepresent credentials, experience, turnover or certifications to a procuring authority;
• use the Service to build, train or benchmark a competing product; or
• place a load on the Service that is materially disproportionate to normal business use.

Breach of this Clause 8.3 is a material breach and may result in immediate suspension under Clause 12.

9. Subscriber Content, Intellectual Property and Feedback

1. Your content is yours. As between the parties, you own all right, title and interest in Subscriber Content, including your documents, letterhead, signature image, certificates, pricing and bid records. We claim no ownership of it.
2. You grant Aveosoft a limited, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display Subscriber Content solely to operate, secure and support the Service for you, and to comply with law. This licence ends when the content is deleted or the Agreement terminates, save for backups retained for a limited period in the ordinary course.
3. We do not use your Subscriber Content to train AI models that serve other subscribers, and we do not disclose it to other subscribers.
4. Our platform is ours. Aveosoft owns and retains all right, title and interest in the Service, including its software, source code, interfaces, designs, workflows, prompts, models, templates, analytics, aggregated non-identifying usage statistics, documentation, and the BidShakti name and marks. Nothing in this Agreement transfers any of it to you. All rights not expressly granted are reserved.
5. Tender Data. Tender Data originates from public government sources and remains subject to the rights of those sources. Our arrangement, enrichment, classification and presentation of Tender Data is our work product and is licensed to you only for use within the Service.
6. AI Output. Subject to your payment of Fees, and as between the parties, you may use AI Output generated in your Portal for your own bids without further charge. AI Output is generated on demand and may be similar or identical for different subscribers presented with the same tender; we do not warrant its originality or uniqueness.
7. Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation. Feedback should not contain your confidential information.

9A. Documents You Upload, and Our Access to Them

This clause states plainly what happens when you use features such as Go / No-Go, GeM-ready bid packs, the document vault and the experience vault, so that there is no doubt about it later.

1. You are uploading commercially sensitive material. To use these features you upload documents about your business. These commonly include financial documents — audited balance sheets, profit-and-loss statements, turnover certificates, bank details and solvency certificates — and legal and statutory documents — certificate of incorporation or registration, PAN, GSTIN, MSME/Udyam registration, licences, ISO and other certifications, past work orders, completion certificates, partnership or board authorisations, letterhead and signature images. You acknowledge that you are doing so knowingly and deliberately, and that you choose to.
2. Why we need them. These features cannot work without that material. A Go / No-Go verdict is only meaningful if it can compare a tender's eligibility conditions against your real turnover, experience and certifications. A bid pack can only be assembled from your actual documents, printed on your own letterhead. If you do not upload them, those features stay locked and we will not generate anything.
3. You authorise programmatic access. You expressly authorise Aveosoft, and the BidShakti software operating on your behalf, to access, read, extract text from, index, analyse, copy, reformat, assemble and reproduce the documents and data you upload — by automated means, including automated and artificial-intelligence processing — for the sole purpose of performing the tasks you request in your portal: matching tenders, assessing eligibility, producing analyses and verdicts, drafting and assembling bid documents, and supporting you when you ask for help.
4. The limits of that authority. This authorisation is limited to serving you. We will not use your uploaded documents to serve, inform or benefit any other subscriber; we will not use them to train artificial-intelligence models, whether ours or a third party's; we will not sell, licence or publish them; and we will not disclose them except as set out in Clause 10 (Confidentiality) and the Privacy Policy, or where the law compels us.
5. What is sent for AI processing. When you run an analysis, only the tender text and the specific profile details required for that task are sent to our AI provider, under terms that forbid its use for model training. Your full document store, your bank details and your signature image are not sent. This is described in more detail in the Privacy Policy.
6. Support access. Authorised Aveosoft personnel may access your portal and its contents where necessary to provision, support, maintain or secure the Service, or to comply with law. Such access is restricted to those who need it, is subject to Clause 10, and is logged.
7. Your confirmations. By uploading material you confirm that: you own it or are authorised to use and share it for this purpose; the persons who signed or issued it have authorised its use in this manner; it is accurate and not forged or misleading; and where it contains any individual's personal data, you have a lawful basis for providing it to us, as set out in Clause 11.3.
8. Your control. You may delete uploaded documents from your portal at any time, and you may export and delete everything on exit under Clause 13.4. Deleting a document may prevent a feature that relies on it from working.

10. Confidentiality

1. Each party may receive information of the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Your Subscriber Content and bid strategy are your Confidential Information. Our non-public technology, security details and pricing are ours.
2. The receiving party will use Confidential Information only to perform this Agreement, will protect it with at least reasonable care, and will disclose it only to its employees, contractors and professional advisers who need it and who are bound by confidentiality obligations at least as protective as these.
3. These obligations do not apply to information that is or becomes public without breach, was rightfully known before disclosure, is rightfully received from a third party without restriction, or is independently developed without use of the Confidential Information.
4. A party may disclose Confidential Information where required by law, court order or a competent authority, giving the other party prompt notice where lawfully permitted so it may seek protective relief.
5. These obligations continue for three (3) years after termination, and indefinitely for anything that constitutes a trade secret under applicable law.

11. Data Protection

1. Our handling of personal data is governed by the Privacy Policy published at bidshakti.com, which forms part of this Agreement. Please read it.
2. Aveosoft processes personal data in a manner intended to be consistent with the Digital Personal Data Protection Act, 2023 and the rules made under it, as and when brought into force.
3. Where you upload personal data of your employees, directors, authorised signatories or contacts, you act as the Data Fiduciary for that data and Aveosoft acts as a Data Processor processing it on your documented instructions. You confirm you have a lawful basis, including any required notice and consent, for providing that data to us.
4. We will: process personal data only to provide, secure and support the Service or as required by law; apply reasonable security safeguards; restrict access to personnel who need it; assist you, so far as reasonably practicable, in responding to Data Principal requests and in reporting a personal data breach; and notify you without undue delay of a personal data breach affecting your data.
5. Personal data is stored and processed in India, save where a component of the Service necessarily involves processing elsewhere; in that case we will use providers offering appropriate safeguards and will comply with any applicable transfer restrictions.
6. We may engage sub-processors (for example, hosting, email delivery and AI model providers) under written terms no less protective than these. We remain responsible for their performance of these obligations.
7. On termination we will delete or return personal data in accordance with Clause 13, subject to any legal retention requirement.

12. Fees, Trial, Taxes and Suspension

12.1 Free trial

1. New subscribers receive a thirty (30) day free trial with full features, unless we agree otherwise in writing.
2. When the Trial ends without a paid plan being taken, the Portal is paused. Nothing is deleted. You lose access until a paid plan begins, but your Subscriber Content remains stored, subject to Clause 13.4.
3. No payment instrument is required to begin a Trial, and a Trial does not convert to a paid plan automatically.

12.2 Fees

1. Paid plans are billed as agreed between us in writing — by signed order form, quotation accepted in writing, or email confirmation — specifying the plan, the Fees, the billing period and the payment terms. Those written terms govern the commercial particulars.
2. Unless the written terms say otherwise, invoices are payable within fifteen (15) days of the invoice date.
3. Fees are for access to the Service for the subscribed period. They are not refundable in whole or part on early termination by you, except where this Agreement expressly says so or where a refund is required by law.
4. Fees do not depend on whether you win any tender, and no success fee, commission or share of contract value is payable to us.

12.3 Taxes

1. All Fees are exclusive of Goods and Services Tax (GST) and any other applicable indirect tax, cess or levy, which will be charged additionally at the prevailing rate and shown on a tax invoice.
2. You must give us a correct GSTIN, legal name, registered address and place of supply, and tell us promptly if they change. We are not responsible for input tax credit you cannot claim because of incorrect details supplied by you.
3. If you are required by law to withhold tax at source, you may do so at the correct rate, and you must furnish the TDS certificate within the statutory period. The amount withheld will be treated as paid on production of that certificate.

12.4 Late payment and suspension

1. If an undisputed invoice remains unpaid after its due date, we may charge simple interest at 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower, from the due date until payment.
2. If an undisputed invoice remains unpaid fifteen (15) days after we send a written reminder to your registered email, we may suspend your Portal. We will give you at least seven (7) days' notice by email before suspending.
3. Suspension pauses access. It does not delete Subscriber Content and does not, by itself, terminate this Agreement. Access is restored promptly after payment in cleared funds.
4. We may also suspend immediately, with such notice as is reasonably practicable, where there is a serious security risk, a breach of Clause 8.3, or a legal requirement to do so. We will restore access once the cause is resolved.
5. Fees continue to accrue during a suspension caused by your non-payment or breach.

13. Term, Termination and Data Export

1. This Agreement begins on the Effective Date and continues for the Trial and thereafter for each subscription period, renewing as set out in the written commercial terms, until terminated under this Clause.
2. Termination for convenience. Either party may terminate at the end of the then-current subscription period by giving thirty (30) days' written notice. You may also stop using the Service at any time; no refund arises for the unexpired part of a paid period.
3. Termination for cause. Either party may terminate immediately by written notice if the other commits a material breach and fails to cure it within thirty (30) days of written notice describing it, or becomes insolvent, enters liquidation, or has a receiver or resolution professional appointed over a substantial part of its assets. We may terminate immediately for a breach of Clause 8.3 that is not capable of cure.
4. Data export on exit. On termination or expiry, and for sixty (60) days afterwards, we will on your written request provide an export of your Subscriber Content in a commonly used machine-readable format (such as CSV, together with your uploaded files). We will provide one such export at no charge. If your account was suspended for non-payment, export is available once undisputed dues are cleared.
5. Deletion. After the sixty (60) day export window, we may delete Subscriber Content and the associated instance and database. Residual copies in routine backups are purged in the ordinary backup cycle, and remain subject to Clause 10 until purged. We will not delete data during the export window without your written instruction.
6. Effect. On termination, your right to use the Service ends immediately, and all Fees accrued up to the termination date fall due.
7. Survival. Clauses 1, 2.3–2.5, 3, 5.6, 8.3, 9, 10, 11.7, 12 (for accrued amounts), 13.4–13.8, 14, 15, 16, 19, 20, 21, 22 and 23 survive termination.
8. We may retain records where required by law, including for tax and audit purposes, for the statutory period.

14. Disclaimers and No Warranty

1. The Service, Tender Data and AI Output are provided "as is" and "as available".
2. To the fullest extent permitted by law, Aveosoft disclaims all warranties, conditions and representations, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness or quiet enjoyment.
3. Without limiting the above, we do not warrant that:
   • the Service will list every tender relevant to you, or every tender on the Covered Sources;
   • Tender Data is accurate, complete, current, de-duplicated or free from error, or that any date, deadline, fee, document or eligibility condition shown is correct;
   • a corrigendum, amendment, extension or cancellation issued at source will be captured or captured in time;
   • AI Output is accurate, complete, compliant, suitable for submission, or free from error;
   • the Service will be uninterrupted, timely, secure or error-free, or that defects will be corrected; or
   • access to the Covered Sources will remain available to us.
4. No outcome is promised. We make no representation about any bid being discovered, submitted in time, found responsive, technically qualified, shortlisted, awarded, or profitable.
5. Nothing said or written by any Aveosoft employee, agent or demonstration creates a warranty not expressly set out in this Agreement.
6. Nothing in this Clause excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

15. Limitation of Liability

1. Excluded losses. To the fullest extent permitted by law, Aveosoft will not be liable to you or to any third party for:
   • any indirect, incidental, special, consequential, exemplary or punitive loss;
   • any tender missed, notified late, notified incorrectly, filtered out, not covered, or not collected;
   • any bid lost, rejected, disqualified, withdrawn, delayed or not submitted, and any resulting penalty, blacklisting, forfeiture of EMD or performance security, or loss of empanelment;
   • loss of profit, revenue, contract, business, opportunity, anticipated savings, goodwill or reputation;
   • loss or corruption of data, except to the extent caused by our failure to apply the security safeguards described in Clause 11.4; or
   • any decision taken, or document submitted, in reliance on unverified Tender Data or unverified AI Output,
   whether the claim is in contract, tort (including negligence), statute, restitution or otherwise, and whether or not we were advised of the possibility of such loss.
2. Liability cap. Aveosoft's total aggregate liability arising out of or in connection with this Agreement and the Service, for all claims taken together, will not exceed the total Fees actually paid by you to Aveosoft in the three (3) months immediately preceding the event first giving rise to the claim.
3. Where the Service is provided under a Trial or otherwise without charge, our total aggregate liability will not exceed INR 1,000 (Rupees One Thousand).
4. The cap in Clause 15.2 is not increased by the number of claims, claimants or incidents.
5. No claim may be brought more than twelve (12) months after the date on which you first became aware, or ought reasonably to have become aware, of the facts giving rise to it.
6. These limits do not apply to your obligation to pay Fees, to your indemnity under Clause 16, to a party's breach of Clause 10, or to liability that cannot lawfully be limited, including for fraud or wilful misconduct.
7. You acknowledge that the Fees have been set on the basis of these limitations, and that they represent a fair and agreed allocation of risk between commercial parties.

16. Indemnity by the Subscriber

1. You will defend, indemnify and hold harmless Aveosoft, its directors, officers, employees and contractors from and against any claim, demand, proceeding, penalty, loss, damage, cost and reasonable legal fee arising out of or relating to:
   • your use of the Service in breach of this Agreement, in particular Clause 8.3;
   • any content, declaration, certificate, credential, experience record or document you upload, generate or submit that is false, forged, misleading, infringing or unlawful;
   • any bid you submit and any dispute with a procuring authority, competitor, partner, joint-venture member or subcontractor arising from it;
   • your infringement or misuse of any third party's intellectual property, including any letterhead, mark or signature you upload without authority;
   • your breach of applicable law, including procurement, anti-corruption, tax or data protection law, or of the terms of use of GeM or nProcure; or
   • a claim by an individual whose personal data you uploaded without a lawful basis.
2. We will notify you promptly of any such claim, give you reasonable control of its defence (except that you may not settle in a way that admits our liability or imposes an obligation on us without our written consent), and provide reasonable cooperation at your cost. We may participate with our own counsel at our own cost.

17. Force Majeure

1. Neither party is liable for any failure or delay in performance (other than a payment obligation already due) caused by an event beyond its reasonable control, including act of God, flood, earthquake, fire, epidemic or pandemic, war, terrorism, riot, civil disturbance, strike, act or order of government or regulator, change in law, failure or interruption of internet, telecommunications, electricity or cloud infrastructure, cyber-attack including denial-of-service, or the unavailability, restriction, blocking or restructuring of GeM or nProcure or of access to them.
2. The affected party will notify the other promptly and use reasonable efforts to resume performance.
3. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate on written notice, and you will be entitled to a pro-rata refund of prepaid Fees for the unused period after the event began.

18. Changes to the Service and to this Agreement

1. We may improve, modify, add to or discontinue features of the Service. We will not make a change that materially reduces the core functionality of your paid plan during a paid period without giving you at least thirty (30) days' notice by email.
2. Coverage of a Covered Source may be reduced or interrupted for reasons outside our control, as described in Clause 3.3. Where a reduction is material and expected to be lasting, we will tell you by email.
3. We may amend this Agreement. We will publish the amended version with a new version number and date, and give you at least thirty (30) days' notice by email to your registered address before it takes effect. Changes required by law or for security may take effect sooner, with such notice as is practicable.
4. If an amendment materially and adversely affects you, you may terminate by written notice before it takes effect, and we will refund the pro-rata prepaid Fees for the unused period. Continued use of the Service after the effective date means you accept the amended version.
5. Fee changes apply only from the next renewal, on at least thirty (30) days' notice by email.

19. Notices

1. Notices to Aveosoft must be sent by email to contact@bidshakti.com, or in writing to our registered office.
2. Notices to you will be sent by email to the address registered in your Portal, or displayed within your Portal. Keeping that email address current and monitored is your responsibility.
3. A notice by email is deemed received on the next business day after sending, unless the sender receives a delivery failure notification. A notice delivered in writing is deemed received on actual delivery.
4. Routine operational communications — tender alerts, invoices, service updates and support correspondence — may be sent by email or shown within the Portal.

20. Governing Law, Dispute Resolution and Jurisdiction

1. This Agreement and any dispute arising out of or in connection with it are governed by the laws of India.
2. Good-faith resolution first. If a dispute arises, the party raising it will send the other a written notice describing the dispute and the outcome sought. Senior representatives of both parties will then discuss it in good faith, in person or by video conference, and try to resolve it within thirty (30) days of that notice.
3. Only if the dispute is not resolved within that period may either party commence proceedings. This does not prevent either party from seeking urgent interim or injunctive relief at any time.
4. The courts at Ahmedabad, Gujarat, India have exclusive jurisdiction over all disputes arising out of or in connection with this Agreement, and both parties submit to that jurisdiction.

21. General

1. Entire agreement. This Agreement, together with the Privacy Policy and the written commercial terms of your plan, is the entire agreement between the parties on its subject matter, and supersedes all prior discussions, proposals, demonstrations and representations. Nothing in this clause excludes liability for fraudulent misrepresentation. In case of conflict, the written commercial terms prevail on commercial particulars, and this Agreement prevails otherwise.
2. Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed. The remaining provisions continue in full force.
3. No waiver. A failure or delay in enforcing a right is not a waiver of it. A waiver is effective only if given in writing.
4. Assignment. You may not assign or transfer this Agreement without our prior written consent, such consent not to be unreasonably withheld. We may assign it to an affiliate or to a successor in connection with a merger, reorganisation or sale of substantially all our assets, on notice to you.
5. Relationship. The parties are independent contractors. Nothing creates a partnership, joint venture, agency, franchise or employment relationship. Neither party may bind the other.
6. No third-party rights. No person who is not a party to this Agreement has any right to enforce it.
7. Publicity. We will not use your name or logo as a customer reference without your prior written consent.
8. Language. This Agreement is made in English. Any translation is for convenience only, and the English text prevails.
9. Counterparts and electronic acceptance. This Agreement may be accepted electronically, and such acceptance has the same effect as a signature, consistent with the Information Technology Act, 2000.

22. Acceptance of this Agreement

1. At your first login to your Portal, you are shown this Agreement and asked to click "I accept".
2. Clicking "I accept" binds you to this Agreement in the same way as a signed written contract. If you do not accept it, you must not use the Service, and you should contact us at contact@bidshakti.com.
3. The system records the date and time of acceptance (Indian Standard Time), the version number of the Agreement accepted, and the account of the User who accepted it. That record is retained for the life of your account and for a reasonable period afterwards.
4. The person clicking "I accept" confirms that they are authorised to bind the Subscriber, and that they are at least eighteen (18) years old.
5. Where a later version of this Agreement takes effect under Clause 18, acceptance of that version is recorded in the same way.
6. A copy of the version in force is always available in your Portal and at bidshakti.com.

23. Contact

Aveosoft Private Limited
616, Sharan Circle Business Hub, Zundal, Ahmedabad – 382424, Gujarat, India
Ahmedabad, Gujarat, India
Email: contact@bidshakti.com
Service: bidshakti.com

Version 1.0 — 20 July 2026. This version supersedes all earlier versions from the date it takes effect.